Seems I have a problem with my unit.
To clarify,in the e-mail I mention that the product was used to tune a S/C'd Cobalt.
That was with a unit formerly owned by my buddy's son,NOT this one.
Here's the correspondence:
Let me see:
I go to the store and by a TV that doesn't do everything it's supposed to do and I take it back for exchange,no problem.
I buy your product and I have to send it back to you when it acts the same way.
No exchange with the vendor.
Unusual.
Now I'm left with no logger for at least three weeks or more [I am in Canada].
Then there's the border hassles.
What method for shipping?
USPS registered,I would presume?
I'm not dealing with ANY courier service.
They hammer you with "border handling" charges and they're unreliable.
----- Original Message -----
From:
support@hptuners.com To: 'John Perrins'
Sent: Tuesday, August 03, 2010 11:32 PM
Subject: RE: Fw: Stand alone data logging
Because they would need to send us the unit and they cannot resell a used unit. It needs to come to us for inspection, testing & if necessary repair/replacement.
Check out our Demos Here
http://www.hptuners.com/forum/showthread.php?t=5058 Thanks,
William Henn
HP Tuners LLC.
http://www.hptuners.com Note: Please reply with a copy of the original message. Failure to do so may
result in your question not being answered. If you are an existing customer,
please include your serial # in your e-mail. This communication, and any files attached, contains confidential information that may be privileged. The information is intended only for the use of the individual(s) or entity to which it is addressed.
From: John Perrins [mailto:jperrins@sympatico.ca]
Sent: Tuesday, August 03, 2010 11:31 PM
To:
support@hptuners.comSubject: Re: Fw: Stand alone data logging
Any particular reason?
----- Original Message -----
From:
support@hptuners.com To: 'John Perrins'
Cc:
support@highperformanceoutlet.com Sent: Tuesday, August 03, 2010 11:18 PM
Subject: RE: Fw: Stand alone data logging
Yes, it needs to come to us, not HPO
Check out our Demos Here
http://www.hptuners.com/forum/showthread.php?t=5058 Thanks,
William Henn
HP Tuners LLC.
http://www.hptuners.com Note: Please reply with a copy of the original message. Failure to do so may
result in your question not being answered. If you are an existing customer,
please include your serial # in your e-mail. This communication, and any files attached, contains confidential information that may be privileged. The information is intended only for the use of the individual(s) or entity to which it is addressed.
From: John Perrins [mailto:jperrins@sympatico.ca]
Sent: Tuesday, August 03, 2010 11:16 PM
To:
support@hptuners.comSubject: Fw: Fw: Stand alone data logging
Any problem with that Bill?
----- Original Message -----
From: John Perrins
To: High Performance Outlet
Sent: Tuesday, August 03, 2010 11:15 PM
Subject: Re: Fw: Stand alone data logging
No problem.
----- Original Message -----
From: High Performance Outlet
To: John Perrins
Sent: Tuesday, August 03, 2010 4:29 PM
Subject: Re: Fw: Stand alone data logging
Could you please confirm with them because once I get it, I will be forced to exchange it with them and they haven't wanted to do that in the past. They have wanted to deal directly with the end user rather than me.
Best Regards,
Scott Skelton
High Performance Outlet
http://www.HighPerformanceOutlet.comOn Tue, Aug 3, 2010 at 4:05 PM, John Perrins <jperrins@sympatico.ca> wrote:
You've got the e-mails I do.
----- Original Message -----
From: High Performance Outlet
To: John Perrins
Sent: Tuesday, August 03, 2010 4:00 PM
Subject: Re: Fw: Stand alone data logging
Did they confirm that it was a hardware problem?
Best Regards,
Scott Skelton
High Performance Outlet
http://www.HighPerformanceOutlet.comOn Tue, Aug 3, 2010 at 3:32 PM, John Perrins <jperrins@sympatico.ca> wrote:
I believe they do,however I need a working version now.
That's why I bought it.
----- Original Message -----
From: High Performance Outlet
To: John Perrins
Sent: Tuesday, August 03, 2010 10:58 AM
Subject: Re: Fw: Stand alone data logging
Hi John,
It sounds like HP Tuner wants to see the unit for testing?
Best Regards,
Scott Skelton
High Performance Outlet
http://www.HighPerformanceOutlet.comOn Tue, Aug 3, 2010 at 9:33 AM, John Perrins <jperrins@sympatico.ca> wrote:
Looks like it's a hardware issue.
Any chance I can swing by and exchange it?
----- Original Message -----
From: John Perrins
To:
support@hptuners.com Sent: Tuesday, August 03, 2010 9:30 AM
Subject: Re: Stand alone data logging
I've done that over two dozen times....every time with the help section istructions in front of me.
----- Original Message -----
From:
support@hptuners.com To: 'John Perrins'
Sent: Tuesday, August 03, 2010 9:17 AM
Subject: RE: Stand alone data logging
Make sure to follow the standalone datalogging steps in our demos below step by step and it should work, if you continue to receive an error light its possible it’s a hardware issue in which case you would need to send it into us for testing.
Check out our Demos Here
http://www.hptuners.com/forum/showthread.php?t=5058 Thanks,
William Henn
HP Tuners LLC.
http://www.hptuners.com Note: Please reply with a copy of the original message. Failure to do so may
result in your question not being answered. If you are an existing customer,
please include your serial # in your e-mail. This communication, and any files attached, contains confidential information that may be privileged. The information is intended only for the use of the individual(s) or entity to which it is addressed.
From: John Perrins [mailto:jperrins@sympatico.ca]
Sent: Tuesday, August 03, 2010 12:18 AM
To:
support@hptuners.comSubject: Re: Stand alone data logging
Here it is.
----- Original Message -----
From:
support@hptuners.com To:
jperrins@sympatico.ca Sent: Monday, August 02, 2010 1:48 PM
Subject: RE: Stand alone data logging
Please send me a vcm suite infolog while connected to the vehicle in question as shown in our demo’s below so that I may further assist you.
Check out our Demos Here
http://wwwhptuners.com/forum/showthread.php?t=5058 Thanks,
William Henn
HP Tuners LLC.
http://www.hptuners.com Note: Please reply with a copy of the original message. Failure to do so may
result in your question not being answered. If you are an existing customer,
please include your serial # in your e-mail. This communication, and any files attached, contains confidential information that may be privileged. The information is intended only for the use of the individual(s) or entity to which it is addressed.
From: Jay at HP Tuners [mailto:jay@hptuners.com]
Sent: Monday, August 02, 2010 4:29 PM
To:
support@hptuners.comSubject: FW: Stand alone data logging
Please see our demos here:
http://wwwhptuners.com/forum/showthread.php?t=5058 Thank you!
Jay
HP Tuners
From: John Perrins [mailto:]
Sent: Monday, August 02, 2010 10:01 AM
To:
sales@hptuners.comSubject: Stand alone data logging
This one's for Bill,I presume.
It seems I can't do stand alone data logging with my HP Tuners.
Her's what I sent Scott Skelton:
It's seems the pro version stand alone data logger won't record.
I've done two re-installs of the program and no luck.
It writes to the unit,but gives me a red light when I try stand alone recording.
Any ideas or do I just need an exchange for another unit?
Thanks... John L. Perrins.
I did spend time with a retired GM engineer "at the helm",so to speak and he couldn't make it work either.
He did use it with his son's car and it worked fine .. his son was "Meatball" on the Cobalt forums.
I'm hoping it's just something that can be rectified easily without sending it in or exhanging it.
Any tips on how to get this working right?
Thanks .. John L. Perrins.
I'm a little disillusioned here.
Looking at the unit you'd never know it was used.
There's not a mark on it.
I look after my stuff.
I know it's not like they can't clean out any credits and reassign a new serial number to it,so where's the problem?
Am I missing something here?
Another quick question:
Can the 04' computer be used in the 05'?
